Privacy Policy

1. Introduction

Welcome to UpLync AI ("we," "our," or "us"). We operate the UpLync AI platform accessible at uplync.io and chat.uplync.io (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using UpLync AI, you agree to the collection and use of information as described in this policy. If you disagree with any part of this policy, please discontinue use of the Service.

2. Data We Collect

2.1 Account Information

When you create an UpLync AI account, we collect:

• Name and email address
• Password (stored as a secure hash — never in plain text)
• Business name and website URL
• Billing information (processed and stored by our payment provider, Stripe — we never store raw card numbers)

2.2 Training Data You Provide

To power your AI chatbot, you may upload:

• PDF documents (brochures, service menus, FAQs, etc.)
• Website URLs for content extraction
• Custom qualifying questions and welcome messages

This content is used solely to train your personalized AI bot. It is not shared with other users or used to train any global model.

2.3 Lead Data Captured by Your Bot

When visitors interact with your UpLync AI chatbot, the following data may be collected on your behalf:

• Visitor name, email address, phone number
• Responses to your qualifying questions
• Conversation transcript
• Timestamp and session metadata

This data belongs to you (the account holder). You are the data controller for your visitors' data. We act as your data processor.

2.4 Usage & Analytics Data

We automatically collect certain technical information:

• IP address, browser type, device type, operating system
• Pages visited, time spent, clicks, referral source
• Chat widget interaction statistics (conversation starts, completion rates)

3. How We Use Your Data

We use collected data to:

• Provide, operate, and maintain the UpLync AI Service
• Process your account registration and subscription billing
• Train and power your personalized AI chatbot
• Send you instant email alerts when new leads are captured
• Respond to customer support requests
• Improve the Service through aggregated, anonymized analytics
• Send transactional emails (receipts, password resets, product updates)
• Comply with legal obligations

We do not use your data for advertising, and we do not share it with advertisers.

4. Data Sharing & Third Parties

We never sell your personal data or your visitors' lead data. We share data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who help us operate the Service (e.g., Stripe for payments, Firebase for authentication, OpenAI for AI inference, SendGrid for email). These providers are contractually bound to handle data securely and only as instructed.
• Legal Requirements: If required by law, court order, or governmental authority, we may disclose data as necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged into your account (session cookies)
• Remember your preferences
• Analyze usage patterns through anonymized analytics (Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect certain Service features.

6. Data Retention

We retain your account data and lead data for as long as your account is active. If you cancel your account, we will retain your data for 90 days to allow reactivation, after which it will be permanently deleted.

You may request deletion of your data at any time by contacting us at privacy@uplync.io.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Portability: Request your data in a machine-readable format.
• Right to Object: Object to certain types of processing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@uplync.io. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your data:

• All data is transmitted using HTTPS/TLS encryption
• Passwords are hashed using bcrypt — never stored in plain text
• Access to production databases is restricted to authorized personnel only
• We conduct regular security reviews and vulnerability assessments

No method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

UpLync AI is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email and by posting a notice on our website at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@uplync.io
• Website: uplync.io/contactus
• Company: UpLync AI, 2026